Responsible gambling

At Spinago Casino, we prioritize responsible gaming practices to ensure that our players maintain a healthy and enjoyable experience on our platform. Our team is dedicated to providing the necessary tools and resources for you to make informed decisions about your gambling habits.

Self-Exclusion

If you feel that your gaming activities are negatively impacting your life or relationships, please consider taking a break from playing with us through self-exclusion. This feature allows you to block yourself from accessing our website, mobile app, or both for a minimum period of 24 hours up to an indefinite duration.

Deposit Limits

To help manage your bankroll and spending habits, we offer flexible deposit limits that can be set at various levels:

Daily: limit the amount deposited within a specific timeframe, for example A$100.

Weekly: restrict total deposits made during a week-long period, for example A$1,000.

Monthly: set an upper cap on your overall monthly spending on our platform, for example A$3,000.

Time-Outs

If you feel the need to take a break from playing without completely removing yourself, time-out features allow you to temporarily pause your account for periods ranging from 24 hours up to several months.

Account Closure

In cases where we suspect suspicious activity or bonus abuse, we may close accounts and forfeit any remaining balances. If this happens, you will receive a notification explaining the reason behind our decision.

Seeking Help

Gambling can be enjoyable when done responsibly, but it's essential to acknowledge that excessive gaming can lead to problems. If you suspect you have an addiction or if someone close to you has concerns about your behavior:

Reach out to us via live chat for immediate guidance and support.

Contact our email team with questions, concerns, or requests for assistance.

Additional resources are available at the following organizations: Gamblers Anonymous (GA) and National Association on Problem Gambling (NAPG).

Risks of Excessive Gaming

Failing to control your spending can lead to financial difficulties and negatively impact personal relationships. If you notice any signs of over-gambling, take immediate action by contacting our support team or reaching out to the resources listed above.

We believe in fair play and strive for an entertaining gaming experience while emphasizing player well-being. Our comprehensive suite of responsible gambling tools empowers you with the capabilities to maintain control over your activities on our platform.

Please do not hesitate to contact us should you require further assistance or clarification regarding our Responsible Gaming policies.